If water entry, decayed timber or failed joints are involved, painting alone will not resolve the underlying defect, so the quote should separate repairs from preparation and painting.
The short answer
This guide focuses on windows: sills, frames, opening parts and access. For other surfaces, see our broader guide to why paint peels in Melbourne homes.
why paint peels in Melbourne homes
Start with the location of the damage
Take one photo showing the full window, then closer photos of the affected areas. Record whether the problem is inside, outside or on both sides. Include the sill, lower corners, joints and any nearby water marks.
Describe what you have noticed without trying to diagnose it: "the coating lifts at the lower corner after rain" is more useful than "it just needs sanding". Mention whether the window opens and closes normally. Do not force a stuck sash or disturb loose old coatings to make the photographs clearer.
Dulux Trade's exterior peeling guidance identifies moisture and preparation problems among the possible causes of adhesion failure. Its advice is general; a photo of flaking paint cannot establish which cause applies to your window.
Dulux Trade's exterior peeling guidance
Which problems need attention before paint?
Ask for an assessment when timber appears damaged, a joint has opened, water enters around the window or repairs have repeatedly failed. A suitable tradesperson needs to determine whether the problem is cosmetic or requires timber, glazing or building repairs.
These observations help organise the work. They are not a remote condition report. Do not probe timber with a sharp tool or climb outside to test it yourself.
| What you notice | What to clarify before accepting a painting quote |
|---|---|
| Local peeling with no known water entry | Whether the remaining coating is sound and what preparation is included |
| Recurring damage at the sill or a joint | Whether moisture or a failed detail needs investigation |
| Missing or visibly deteriorated timber | Who will assess and repair it before painting |
| A sticking window | Whether the scope includes diagnosing its operation, rather than just coating it |
| Upper-storey exterior damage | How safe access will be provided and costed |
Check old coatings before disturbing them
WorkSafe Victoria's lead-paint warning explains the hazards associated with removing lead-based coatings. Before sanding or scraping older, uncertain paint, have its risks assessed and an appropriate method agreed. The colour and appearance of paint do not establish that it is lead-free.
Ask who is responsible for assessment, containment and clean-up. A decorative repaint quote should not quietly assume hazardous-coating work is included, nor should a homeowner create dust while preparing for the painter.
WorkSafe Victoria's lead-paint warning
Make the quote specific to the window
"Paint the windows" leaves room for different interpretations. List the windows and identify the surfaces: internal faces, external faces, sills, frames and opening sashes. Confirm what is excluded, such as glass replacement, hardware repairs or timber replacement.
Ask the quote to describe preparation, any repairs agreed, the coating system and access arrangements. If other trades must finish first, record that dependency. Also agree how the windows can be used while the coating dries and when painted contact surfaces can be closed according to the product instructions.
In an apartment or unit, establish responsibility for the window before arranging work. Consumer Affairs Victoria explains that common-property repairs require express authorisation from the owners corporation. Check the property's documents; do not assume every window belongs solely to the individual lot owner.
Consumer Affairs Victoria on common-property repairs
Common questions
Can you paint straight over peeling paint?
A new coat needs a suitable, sound base. The cause of the failure and the appropriate preparation must be addressed first, including any risks in disturbing old coatings.
Does peeling paint mean the timber is rotten?
No. Coating failure and timber decay are different conditions. An assessment is needed to determine the extent of any repair.
Can Kian quote a small window job from photos?
Yes, small, clearly scoped work can be quoted from photos. Uncertain timber condition, access or repair work may need further assessment before the scope and price are confirmed.
See timber window and door painting, or contact Kian with photos and the number of windows.